Help with your report.

Find a saved report

Sign in with the email linked to your report. On a new device, request a fresh sign-in link and open My Reports. Links can be used once and expire within ten minutes. A refunded purchase still appears as a preview; the full report, PDF and saved checklist are no longer available.

Link expired or no email?

Check your inbox and spam folder and use the latest link. Reopening a used link will not sign you in again. If no email arrives, wait ten minutes before requesting another. If you are already signed in, open My Reports directly. Contact support if delivery still fails.

A preview is missing

A guest preview belongs to the browser that created it until you link it to a verified account. Complete sign-in in that browser. If linking fails after sign-in, use Retry linking my report. A matching email or payment reference alone cannot transfer someone else’s report. If you have lost that browser, contact support with the report reference so we can review the problem.

Free preview and delivery

Analysis starts with a free preview. Payment is offered only when the full report is ready; payment unlocks that existing report after the provider confirms the transaction. Return to My Reports with the verified account linked to the report. A payment redirect or receipt email alone does not unlock access, and a missing report email does not remove saved access.

Paid but cannot open the report?

If payment is confirmed but you cannot access the full report, check My Reports and contact support with the report or order reference. Do not pay again while a transaction is awaiting verification. Failed delivery is separately refundable; the seven-day quality window does not remove that remedy.

Never send a password, sign-in link or full card details.

7-day report-quality promise

Within seven days of delivery, if your report contains materially incorrect property details, is missing a promised section or is unusable because of a delivery problem, you may choose a correction or a refund. You do not have to implement the advice first. Failed delivery is refundable separately.

Our seven-day report-quality promise is additional to your applicable statutory rights and rights under Paddle’s terms. It does not shorten those rights or require you to implement our recommendations before requesting a qualifying correction or refund.

A refund of the report purchase ends full-report, PDF and saved-checklist access; the preview remains subject to the ordinary storage rules. A tax-only adjustment does not itself remove report access.

Payment name

Paddle processes your payment and receipt. Your payment details may display YourStaySite, and your card statement may include YOURSTAY. For payment support, use the link in your Paddle receipt or Paddle buyer support.

Data and support

Email support@stayscore.ai for report help, the quality promise or a privacy request. Report-content removal and account/personal-data deletion are different requests: some financial, delivery, account and security records may need separate review. See our Privacy Policy and Terms.