Refund Policy

This policy explains StayScore’s report-quality promise and refund requests. See Operator and contact for our identity and contact details.

Seven-day report-quality promise

Within seven days of delivery, if your report contains materially incorrect property details, is missing a promised section or is unusable because of a delivery problem, you may choose a correction or a refund. You do not have to implement the advice first. This is not a general satisfaction, bookings or revenue guarantee.

Failed delivery

If payment is confirmed but you cannot access the full report, check My Reports and contact support with the report or order reference. Do not pay again while a transaction is awaiting verification. Failed delivery is separately refundable; the seven-day quality window does not remove that remedy.

How to request help

Email us using the contact details below with your report or order reference, a brief explanation and whether you want a correction or refund. Do not send passwords, sign-in links or full card details. You may also use your Paddle receipt’s support link or Paddle buyer support.

Refunds follow Paddle’s applicable process and deadlines. Bank or payment-method processing can affect when funds appear; we do not promise a fixed settlement time.

Other rights and access

Our report-quality promise is additional to your applicable statutory rights and rights under Paddle’s terms; it does not shorten them. The seven-day window is not the deadline for every claim. See Paddle’s Refund Policy.

Applicable cancellation, withdrawal and refund rights remain available. Checking the Terms box or purchasing alone does not waive a right of withdrawal.

A refund of the report purchase ends full-report, PDF and saved-checklist access; the preview remains subject to the ordinary storage rules. A tax-only adjustment does not itself remove report access.

Read our Terms of Service and Privacy Policy. Published versions identify their effective dates.

Operator and contact

StayScore is operated by Nuri Semih Boytorun, a sole proprietor based in Türkiye. Correspondence address: Zergerdan Sokak No:42, 34467 Sarıyer/İstanbul, Türkiye. Contact: support@stayscore.ai.